BBT Training
Facilities Policies
BBT Policies
BBT Fitness prides itself on running a professional training facility. Please read all of our policies below!
BBT Head Coach
The BBT Head Coach handles all training request
BBT Billing Specialist
The BBT Billing specialist handles all needs regarding billing and payment changes.
Please email BBTteam@bbtfit.com for any questions.
BBT General Policies
Enter & Exit through the front door only.
Do not use the garage or back doors to access the gym.
Gym sneakers should not be worn outside.
Please bring your gym shoes separately and change them into them in the lobby or locker room.
Arrive Early
Plan accordingly to arrive 5 minutes prior to your scheduled class time and be ready for the start of your training session.
Entering the gym after the trainers have demonstrated the workout poses serious safety risks and is not condoned. If you are unable to get to the gym for your scheduled class time, please plan to attend a different class time that day or the next day, when you are able to arrive on time for a demonstration.
Children are not allowed on the training floor.
For safety reasons, all children must remain in the lobby area and self-occupied. Additionally, please clean up after your children before you leave the gym. BBT Fitness is not responsible for any children during training sessions.
Parking
BBT offers parking directly in front of BBT Fitness as well as side street parking. However, please not park in spots with marked signs for other businesses, in front of other buildings, or double park.
BBT Friend Policy
BBT Allows members to bring a friend for 1 free visit. This visit must be scheduled and confirmed with staff as well as sign all waivers and referrals forms. The Guest will be taken through the day by the BBT Member under the coach's supervision.
BBT Training Floor Policies
Carry-In, Carry Out!
Please be sure to remove all belongings from the gym and locker room after your scheduled class.
Be Respectful
Please be respectful to all BBT Team members so we can ensure you have the best experience every single day!
Clean Your Station
Please remember to clean your training station at the completion of your session so your teammates can come in ready to rock.
Communicate with Your Coach
Communication is key with BBT! We understand that every day is different and we can not always ready minds! Whether you had an amazing day and want to be pushed during training or you're just trying to get in and get out after a long day, detail
Absolutely No Negative Talk
BBT Fitness is a positive space for others and more importantly, yourself! Please refrain from speaking negatively while at BBT Fitness. You CAN do anything you set your mind too!
Keep jewelry Off the Floor
Always Try
Don’t be embarrassed or afraid of trying; every journey has started somewhere. You can always modify but remember, you're here to push outside your boundaries.
Refrain from Talking/Texting on Your Phone-
When you come to BBT Fitness, our goal as coaches is to give you a quality coaching experience. We ask that we don't try to compete with your phone.
Be Coachable
When you come to BBT, you are coming to work on you. Leave the attitude at the door and show up ready to be coached!
Spot Your BBT Teammates
Part of being apart of BBT Fitness is being in an environment of support and learning.
Embody Pride-less Training
Whether you're lifting a 10 lbs or ,
Support Your BBT Teammates
Part of being apart of BBT Fitness is being in an environment of support and learning. Whether Inside or outside the gym, support your BBT Teammates!
BBT Coaches
The BBT Coaching Staff is comprised of hardworking individuals who make it their duty to ensure you are reaching your fitness goals.
Office Policies
Official Communication Only!
While we love talking and sharing experiences with you all at Body by T Fitness, please only use official communication forums for all business communication. Official Communications forums are (BBTteam@BBTFit.com or Jot Forms). Please DO NOT text/call trainers or staff members regarding business with your gym account.
24 Hour Response
BBT Fitness will respond to all matters within 24-48 hours. If an urgent matter please notate in the subject or call our office!
Communicate
BBT Fitness believes in helping our members. However, we can only do so through
15/30 Day Notices
BBT Fitness requires 15-day notices for all suspensions
BBT Fitness requires 30-day notices for all Cancellations
We're Human!
While we strive to be superheroes for you, we are human too! If there is ever a mistake, please contact us immediately so we can fix it! The Offical contact for BBT Fitness is BBTteam@bbtfit.com
Be Respectful
Please be respectful to all BBT Team members so we can ensure you have the best experience every single day!
BBT Billing Policies
Please review all policies regarding billing. Our goal is to ensure that your BBT Billing is easy and clear. Please be aware, BBT Fitness follows strict guidelines for billings.
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NOTE: BBT Tier 2 Training Program are agreement based programs.
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All BBT Members receive their training agreement in their email at the time of training.
Billing Changes
Any billing date request must be submitted 5 business days before the scheduled billing date. BBT Fitness DOES NOT honor last-minute changes.
Proper Notice
BBT Fitness requires proper notice for all official requests.
3rd Party Billing
After specified days, BBT Fitness will send delinquent accounts to 3rd party billing. NOTE: BBT Fitness cannot assist any account sent to our 3rd party billing agency.
Program Cancellation
Please email us at bbtteam@bbtfit.com to request program cancellation.
Non-Renewal Cancellation
BBT Fitness only requires a 30-day notice Cancellation. This form can be completed on the website or through the BBT Office.
Early Cancellation
Any member who wishes to cancel their training program early has the option. Please see the terms of your training agreement for program buy out if you have not selected month to month program.
Improper Cancellation
Any member who does not cancel their program will continue to have their account billed. All fees must be paid to close out your BBT Account.
