BBT Training
Facilities Policies
BBT Fitness prides itself on running a professional training facility. Please read all of our policies below!
BBT General Polices
BBT Training Department
BBT Aesthetic Director:
The BBT Aesthetic Director handles all training request and program based needs.
BBT Assistant Coaches can handle all training floor
BBT Operations Department
BBT Operations Department:
Handles the day to day functions of the business. This department is responsible for maintaining any and all request from employee's and members.
BBT Operations Manager:
The BBT Aesthetic Director handles all training request and program based needs.
BBT Billing Specialist:
The BBT Billing specialist handles all needs regarding billing and payment changes.
New Member Onboarding
The BBT New Member Coordinator
BBT General Polices
BBT General Policies
BBT General Polices
Enter & Exit through the front door only.
Do not use the garage or back doors to access the gym.
Arrive on time
Plan accordingly to arrive 5 minutes prior to your scheduled class time and be ready for the start of your training session. We ask that if you plan to be more than 15 mins after the initial start time of the session that you select the next available session to attend.
Children policy
For safety reasons, allows children over the age of 4 years old to remain in the lobby area- self-occupied. Additionally, we ask parents to please clean up after their children prior to leaving the gym. BBT Fitness is not responsible for any children during training sessions. It is the right of management and staff to remove this option at any time.
Parking
We appreciate your co-operation with not parking in spots with marked signs for other businesses, in front of other buildings, or double parking.
BBT Friend Policy
BBT Allows members to bring a friend for 1 free visit. This visit must be scheduled and confirmed with staff. BBT guests must also sign all waivers and referral forms.
Plan accordingly to arrive 5 minutes prior to your scheduled class time and be ready for the start of your training session.
Please review all policies regarding billing. Our goal is to ensure that your BBT Billing is easy and clear. Please be aware, BBT Fitness follows strict guidelines for billings.
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NOTE: BBT Tier 2 Training Program is an agreement-based program.
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All BBT Members receive their training agreement in their email at the time of training.
BBT Training
Facilities Policies
To ensure safety through the training facility, BBT Fitness ask all BBT Members to follow facility safety guidelines
BBT Training Floor Policies & Guidelines
Carry In, Carry Out!
Please be sure to remove all belongings from the gym and cubbies after your scheduled class.
Be Respectful
Please be respectful to all BBT Team members so we can ensure you have the best experience every single day!
Clean Your Station
Please remember to clean your training station at the completion of your session so your teammates can come in ready to rock.
Communicate with Your Coach
Communication is key with BBT! We understand that every day is different and we can not always have ready minds! Whether you had an amazing day and want to be pushed during training or you're just trying to get in and get out after a long day, detail
Absolutely No Negative Talk
BBT Fitness is a positive space for others and more importantly, yourself! Please refrain from speaking negatively while at BBT Fitness. You CAN do anything you set your mind too!
Keep jewelry Off the Floor
Beads, Earrings, bracelets, rings, any jewelry of value, that can easily rip, break, or set stuck on equipment.
Always Try
Don’t be embarrassed or afraid of trying; every journey has started somewhere. You can always modify but remember, you're here to push outside your boundaries.
Refrain from Talking/Texting on Your Phone
When you come to BBT Fitness, our goal as coaches is to give you a quality coaching experience. We ask that we don't try to compete with your phone.
Be Coachable
When you come to BBT, you are coming to work on yourself. Leave the attitude at the door and show up ready to be coached!
Spot Your BBT Teammates
Part of being a part of BBT Fitness is being in an environment of support and learning.
Embody Pride-less Training
Whether you're lifting a 10 lbs or, 100lbs you- your goal is to do your personal best. Don't judge yourself or others- continue to focus on achieving your goals.
Support Your BBT Teammates
Part of being a part of BBT Fitness is being in an environment of support and learning. Whether inside or outside the gym, support your BBT Teammates!
BBT Coaches
The BBT Coaching Staff is comprised of hardworking individuals who make it their duty to ensure you are reaching your fitness goals. They are there to encourage you, energize you, educate you and ensure that you receive an amazing overall experience. If you ever experience an issue please contact operations@bbtfit.com.
FACILITY RULES
All persons must adhere to COVID-19 safety guidelines while on the BBT Fitness premises.
Any Individual who enters the training floor must sign a liability waiver. Under no circumstances may an individual use BBT Fitness Training Facility without an active Liability waiver.
WEIGHT ROOM RULES
For Safety:
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All teens and adolescents must be supervised by BBT Fitness Staff
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Before use, understand proper lifting and exercise techniques and obtain instruction regarding any lift, exercise, or use of a weight machine - follow all instructions
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Read and obey warning labels on weight machines
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Use spotters for free weight exercises
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No cleats or jewelry allowed -- proper footwear and exercise attire required
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Return weights to racks and storage areas after use - do not leave on floors
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No running or horseplay
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BBT Fitness staff only operate the garage door
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If you feel faint, sick, or injured - stop the exercise and ask for assistance
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If you have any questions or uncertainty ask the staff for help
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BBT Fitness staff controls music choice and/or suitability and thermostats
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Do not take weight plates, bars, dumbbells, or other equipment off of the training floor.
For Cleanliness:
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Wipe down surfaces after use to remove perspiration
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No food, drinks, gum, candy, seeds, or tobacco products on the training floor.
On Training Turf:
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Permitted Types of Practice / Play ONLY – Be Safe
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Only Athletic Shoes are allowed on the training turf any time.
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Only Water is allowed on the turf
NOT ALLOWED - These items are not allowed on the BBT Training Floor at any point in time.
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No METAL Cleats or Long Turf Cleats (3/4’’ or more even if plastic)
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No Spitting or Nose Clearing on any part of the training floor
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No Food of ANY kind on the Training Floor
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No Gum, Seeds, Peanuts, Candy
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No Gatorade, sports drinks, sodas, juices or other beverages on the training floor
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No Tobacco Products of Any Kind (anywhere in BBT)
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No Chairs, Sharp Objects, or High Heeled Shoes
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No Jewelry and No Belts/Clothing with Sharp Edges
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No Pets or Animals
BBT Fitness
Office Polices
To ensure safety through the training facility, BBT Fitness ask all BBT Members to follow facility safety guidelines
Office Policies
Official Communication Only!
While we love talking and sharing experiences with you all at BBT Fitness, please only use official communication forums for all business communication. Official Communications forums are (BBTteam@BBTFit.com or Jot Forms). Please DO NOT text, call, or Direct Message on social media trainers or staff members with matters regarding your gym account.
Communicate
Having worked with thousands of members throughout the years, we have refined our systems and guidelines to reflect what we believe is most needed for the majority of people. We believe in helping BBT Family members, and have many different options that we have created to solve different issues that you may experience as a member.
This includes:
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Training
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Nutrition
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results
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Billing
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Cancellations/ Suspensions
Share your issue with a BBT Staff member today and we will be happy to help you with one of our many offerings!
Program Suspension
BBT Fitness understands that members face personal or financial difficulties at times. With this in mind, BBT allows the member to pause their training program for 30-60-90 days. BBT Fitness requires 15-day notices for all suspension requests. Request made past this timeline will be taken on a case by case basis and we cannot guarantee will be honored.
Fees may apply to additional suspensions past the initial 30-day complimentary suspension request.
Program Cancellation
Find yourself needing to leave your training program? All training program cancellations require a 30-day written notice. This includes all Month to Month program options, as well as agreement lengths. Emails and Jot-form are the only official documentation accepted. Phone calls, Direct Messages through social media, or text messages will not be accepted. Please email bbtteam@bbtfit.com.
Please note: if you are canceling your training program within your initial agreement you will be responsible for paying a breaking fee. BBT Fitness offers payment plans for financial hardships.
Change your mind?
If you sign-up for a training program and decide that you cannot fulfill the agreement that you signed up for BBT Offers the following options:
A one-time program restart: BBT Will allow you to adjust your initial start date by 30-days to the initial agreed-upon date. The program must begin on this new date.
Program Non-start: Pay program non-start fee and absolve training agreement. Please contact the BBT Operations department for more information on this option.
We're Human!
While we strive to be superheroes for you but find ourselves being human too! If there is ever a mistake, please contact us immediately so we can fix it! The official contact for BBT Fitness is BBTteam@bbtfit.com. You can even just message us to say hi, we promise it will make our day!
Be Respectful
We ask you to please be respectful to all BBT Team members. They are working hard to ensure you receive that highest quality service daily!
BBT Billing Polices
To ensure safety through the training facility, BBT Fitness ask all BBT Members to follow facility safety guidelines
BBT Billing Policies
BBT Fitness prides itself on fair and equal billing policies and guidelines for all Members. During BBT Success consultations all members have the opportunity to choose the best training options for themselves. All training agreements are reviewed by the BBT Sales Rep, and members are given the opportunity to review further and ask questions prior to signing the training agreement.
Members are empowered to choose the billing date that best suits their needs.
BBT Billing Guidelines:
All Billing at BBT Fitness is done through Autopay and BBT members are billed in accordance with the training agreement signed. BBT strives to make billing convenient and easy for all members! Here are some BBT Billing Quick Facts:
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BBT Signed Training Agreement: All BBT Members receive a copy of their signed training agreement and receipt upon signing up for their training program. (You must opt in to email communication at the time of sign-up).
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All Clauses: BBT Training agreements include billing, cancellation, and suspension guidelines.
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Billing Questions: The BBT Fitness Billing department works remotely but can always be reached by email- bbtteam@bbtfit.com
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Automatic Draft: Billing is on Automatic Draft, these dates occur on the 1st, 16th, and or bi-weekly if requested.
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Billing Date Changes: BBT members can request to move the billing date for their account within the month due to personal or financial circumstances.
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Card Updates: Members can update card information online through a personal account with BBT Fitness.
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Hardship Policy:
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Open Door Policy: Always reach out to us if you are experiencing personal or financial issues. We are always happy to assist you!
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Billing Changes: BBT Fitness allows for members with accounts in good standing (Updated billing, history of proper account payment) to request a billing date change. Any billing date request must be submitted at least 7-business days before the scheduled billing date and must remain within the same billing month as the scheduled billing date. BBT Fitness DOES NOT honor same-day billing requests.
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Example: A BBT Member billing date scheduled on the 16th of the month can request a billing date change to the 25th of the same month.
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Example: A BBT Member billing date scheduled on the 1st of the month can request a billing date change to the 15th of the same month.
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BBT BIlling Dates:
BBT Fitness bills on a standing billing date of the following Dates:
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BBT Preferred Billing Dates:
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The 1st of the month
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The 16th of the month
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BBT Secondary Billing Dates:
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Bi-weekly billing option on the day of the week of their choice.
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Special Billing Dates
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Special Billing Dates can be assigned
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Note: All special Billing Date arrangements can assigned at the current special billing date fee:
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BBT Suspensions Polices
To ensure safety through the training facility, BBT Fitness ask all BBT Members to follow facility safety guidelines
BBT Suspensions Policies
BBT Fitness prides itself on fair and equal billing policies and guidelines for all Members. During BBT Success consultations all members have the opportunity to choose the best training options for themselves. All training agreements are reviewed by the BBT Sales Rep, and members are given the opportunity to review further and ask questions prior to signing the training agreement.
Members are empowered to choose the billing date that best suits their needs.
BBT Billing Guidelines:
All Billing at BBT Fitness is done through Autopay and BBT members are billed in accordance with the training agreement signed. BBT strives to make billing convenient and easy for all members! Here are some BBT Billing Quick Facts:
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BBT Cancellation Polices
To ensure safety through the training facility, BBT Fitness ask all BBT Members to follow facility safety guidelines
BBT Cancellations Policies and Fees:
In the event a BBT Member elects to cancel his/her training program, Please be aware of the following: By commitment to the BBT Fitness training agreement, or any part thereof, the BBT member shall be charged a breaking fee and/or final months processing fee. Member authorizes BBT Fitness, LLC to charge or draft against the Member's credit card as follows:
BBT Cancellation Basics:
Official Notice Cancellation
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Email Notice: All cancellations request must be made by official notice to the registered email on the training agreement (BBTteam@bbtfit.com) or by completion of the BBT Termination form Jotform found on the BBT Fitness website. BBT DOES accept email notices as required in the BBT Training Agreement
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Jotform Completion: BBT DOES accept Jotform notices as required in the BBT Training Agreement
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Official Communication: Under no circumstances will BBT Fitness accept verbal cancellations, both in person or over the phone, cancellations through social media accounts, or cancellations through any other means.
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BBT DOES NOT cancellations of BBT Training Programs through phone call.
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BBT DOES NOT accept cancellations of BBT Training Programs through any form of Social Media methods, such as Direct Messages (DM's), commons, etc.
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BBT DOES NOT accept cancellations of BBT Training Programs through verbal communication such as conversations, notifying coaches, etc.
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BBT DOES NOT accept cancellations of BBT Training Programs through postal mail notice of training program cancellations.
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30 Days Notice: Per the BBT Training Agreement, a notice of cancellation must be received no later than the 30 days prior to the month in which cancellation is intended. Failure to issue a timely notice will result in additional monthly draft/charges, which shall be nonrefundable.
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Final Month Processing:
BBT Cancellation Types:
Early Cancellation:
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Early Cancellation: Any member who wishes to cancel their training program early has the option. Please see the terms of your training agreement for program buy-out if you have not selected a month-to-month program.
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Early Termination Fees: BBT members who terminate their training agreement will be charged a one-time early cancellation fee based on their training agreement. The early termination fee waives all remaining balances on the training program and closes the training account.
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BBT Bootcamp/ BBT Conditioning- $150
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BBT Fitcamp/ BBT Strength & Conditioning- $300
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(Ex: A 12 Month Strength & Conditioning Program billed at $199/ Month & totaling $2,388.00 can be canceled in the 3rd month with a 30-day notice & payment of an early termination fee of $300. This will wipe the remaining balance of $1,791.00 from the individual account and close the account.
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BBT Personalized Performance- $450
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Month to Month Cancellations:
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Month to Month Cancellations: BBT Members in Month-to-Month Training agreements will have the opportunity to cancel by giving a 30-day notice and paying a final processing fee.
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Non-Renewal Cancellation: BBT Fitness requires a 30-day notice of cancellation for individuals looking to cancel their account prior to starting their training program. This form can be completed on the website or through the BBT Office Failure to notify the BBT Brand of non-renewal will result in continual billing on the individual account.
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Failure to Cancel: Any member who does not cancel their program will maintain an active account with BBT Fitness. All fees incurred by the billing company must be paid to close out a BBT Account.
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3rd Party Account Services: Any member whose account is delinquent for more than 60 days may have an account placed in 3rd party account service for the remaining agreement balance.
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Medical Cancellations:
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ReLocation Cancellations:
